Creating and managing orders
An order is the core record in Eltaman: who is sending, who is receiving, what is being delivered, and where it currently is. This guide covers creating orders, understanding their status, and working with them in bulk.
Creating an order
Open the Orders page and choose New Order. Fill in:
- Pickup — the address the parcel is collected from.
- Delivery — the recipient's name, phone, and address.
- Items — at least one item with a description (plus quantity, value, SKU and weight). Enter the parcel's dimensions in the Shipment Details section if you price by volume.
Save the order and it appears in the list with the status Created. You can also bulk-import orders from Excel, or have them flow in automatically from an integration.
Items are the source of truth
Eltaman tracks status at the item level, and the order's status is computed from its items. This is what makes partial delivery work: if a three-item order has two delivered and one failed, the order becomes Partially Completed automatically — you never set the order status by hand.
Every item carries its own barcode in the form <order-number>-<position>. Turn on per-item AWB in settings to print one AWB page per item and require a scan of each item.
Order statuses
An order moves through these stages:
- Created
- Ready for Pickup
- Assigned for Pickup
- Accepted
- Picked Up
- In Hub (only for hub-and-spoke flows)
- Out for Delivery
- Delivered
…with Partially Completed, Failed, and Cancelled as end states. Each status shows as a colored badge in the list so you can scan the board at a glance.
Delivery is blocked if any item on the order has failed elsewhere, so a parcel never goes out in an inconsistent state.
Bulk actions and the Route column
Select multiple orders with the checkboxes to update their status, assign them, add or remove tags, cancel them, re-deliver or re-arrange them, or print their AWBs together. Bulk cancel asks you to confirm first.
The list includes a Route column showing which route each order belongs to — click it to open the route drawer. Use Export to download the current view (including the route number) as an Excel file.
Next steps
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